Frequently Asked Questions

We help with your social security card, passport, updating IRS information, driver's license information, vehicle title, U.S. postal service, and other non-government organizations such as banks, credit cards, doctor's offices, membership organizations, etc.

Our service costs $29.97. This is a one-time fee. To order, please visit the secure checkout page.

Forever. You'll have lifetime access.

Yes, this service does help with name hyphenations.

Yes, you can complete the process of filling out your name change forms before marriage, then mail them after you're married.

Our service works fine for a divorce name change (as long as your divorce decree has a name change order). The name change procedure for marriage and divorce is similar—instructions within your account will direct you to substitute your "marriage certificate" with your divorce decree (original or certified copy).

For women, our service easily supports a marriage name change for every state in the country. For men, depending on the state, it can be more involved. Several states that allow a husband to change his name as easily as his wife's include California, Colorado, Georgia, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New York, North Dakota, Oklahoma, Oregon, and South Dakota. If your husband resides in one those states, he can use our service as-is. If he doesn't, the process can be bit more cumbersome—it usually involves petitioning the court.

This site works with most modern web browsers: Chrome, Safari, Firefox, Edge, IE11+, and Opera, among others. It's also mobile-friendly, supporting your smartphone, tablet, desktop, or mac.

Your account login link is at the top-right of every page. If you're currently logged in, it'll show "My Account" instead.

Please use the password recovery form to recover your password.

We accept Visa, MasterCard, Discover, and American Express through our Authorize.Net merchant account. We also accept PayPal as an option for those who prefer it.

There is a one-time charge of $29.97 to use our service. You will have lifetime access to your account.

You'll get immediate, automatic access following successful completion of the checkout process.

Your username may only contain alphanumeric characters (letters and numbers), dashes (-), underscores (_), periods (.), and the "at" (@) symbol. Please remove other special characters.

That's odd. Once checkout is complete, your browser should have redirected you to your account. It's possible your browser blocked the automatic redirect, but that's a rare phenomenon. Regardless, you'll just need to login to your account to access your purchase.

You don't need to make another purchase to resume working on your name change. Just log back into your account to continue working where you left off.

Our merchant account processor provides limited details for transaction declines. The typical reason is the credit card expiration date or 3-4 digit security code you entered was wrong. Please try again and double-check your payment details. If you experience a secondary decline, please try another card or checkout using PayPal.

Please email us your request. We process order cancellations and refunds within 24 hours. You'll receive email confirmation once it's done.

As a security precaution, we don't store or archive billing data on our server, so there's nothing to remove.

Download the free Adobe Acrobat Reader to open and print your downloaded PDFs.

Yes, you can give Foxit Reader or Sumatra PDF a try, both of which are free.

When you generate a form, a random, anonymized download link is provided to you. Please download your PDF file without delay, as the download link will soon expire and file deleted. This is an intentional security precaution. If you miss your window, regenerate the file and download it again.

Blank PDFs and browser errors (rare events) often stem from a mis-configured browser PDF extension, or a browser caching or proxy issue. The most common solution is to upgrade your PDF app to its latest version.

You needn't finish everything in one sitting. Log back into your account and continue working where you left off.

Yes, you can file it in person, if you'd prefer. Your account will provide details and links for locating a local Social Security Administration office that's closest to your location.

There are multiple passport forms. Depending on the age of your passport, you will have to fill out a different form. We ask so that the proper form is provided to you.

Password-protecting your forms is an optional security measure. If you can't recall the password you chose when generating your form, log back into your account and regenerate it with a new password.

There's a "Clear Form" button at the bottom of every form/page that will erase your entered data.

Contact your local vital records office to request a certified copy of your marriage certificate. If you're having trouble locating one in your area, contact us, specifying your city and state, and we'll locate one close to you. Marriage certificate copies can typically be ordered by postal mail.

If you need to close or delete your account, please contact us with your request.

You can contact us with your technical support name change questions by phone or email.